When using remote desktop management programs you can free up your IT for other tasks. It will be much easier to fix and improve the performance of the computers in your network. Computers outside of the network can be repaired as well if they are set up on the system. The IT or repair person will be troubleshooting remotely but will see the same desktop screen that you have up on your computer. The idea here is that if you are having issues with your computer you can contact an IT or computer repair shop to help you repair it and get you back to work without dismantling the office and packing up the computer to take it to a shop.
Larger offices and companies can make very good use of these programs. The company IT will be able to access the computers in the company from his or her office and will save time. IT's spend lots of time, traditionally, walking the beat of the office and going from computer to computer troubleshooting the machines and tuning them up for better performance. The transfer speed can be rather high to make this a quick process. The remote computer is accessed through the network connection. Applications can be changed, updates performed, and downloads placed on the recipient's desktop. Any function can be done while the user is connected and without closing whatever is being worked on.
The programs all feature full desktop screens so that the tech is seeing exactly what the user is seeing. Any error messages that come up can be captured in screen shots to make troubleshooting easier. Diagnostics can be run to check and improve the computer's performance.
Remote computer performance can be watched by the tech and any information that is relevant to the problem can be recorded. The IT will be able to discover what the user is experiencing, which is much easier and more effective than the user trying to explain the problem to the tech. When the tech has isolated the problem with the computer, an action can be commanded remotely as appropriate to the repair process. The computer being repaired can be rebooted, shut off, locked or unlocked, programs launched, or applications stopped.
Many different levels of this type software exist and you can choose the one with the features you need. The basic level programs will usually allow the remote access and interactive features. Screen shots can be seen and saved.
The middle of the road programs usually give the user those features in the basic programs plus more. The capability of shutting off the computer remotely, screen cast recordings, remote user chat options, lists of applications on the computer, performance data, inventory, and the ability to print the information.
If you are interested in using a remote desktop management program to expedite your company's computers, the premium type program may be what you need. This type will cost a bit more, but will include all of the features of the basic and medium feature programs plus PC scheduling capabilities, inventory of processor data, printer performance, disk drive data, OS hot fixes, and folders containing programs.
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